You don't need a lawyer to get back the money a contractor overcharged you — Immani lets you file a dispute against their phone number for KSh 100.

When a contractor overcharges you, it's often because they know you're in a hurry or desperate for the work to be done. But this doesn't mean you should just accept the overcharge and move on. In Kenya, contractors are expected to follow the law and charge reasonable rates for their services. If they overcharge you, you have the right to dispute the amount and get your money back.

Immani's mechanism is specifically designed to help people like you resolve disputes with contractors quickly and efficiently. Here's how it works in your situation:

1. File a dispute: You'll need to file a dispute against the contractor's phone number, describing the overcharge and the amount you're owed.
2. Notification: The contractor will be notified immediately, and they'll have a short private window to respond and engage with you directly.
3. Private window: If the contractor doesn't respond, the dispute will become visible to anyone who looks up their phone number within Immani, which tends to prompt a reply.
4. Closing: The dispute only closes when both sides confirm they have engaged and reached an understanding.

Here's what happens next:

1. You file the dispute with Immani for KSh 100.
2. The contractor is notified immediately, and they have a short private window to respond.
3. If the contractor doesn't respond, the dispute becomes visible to anyone who looks up their phone number within Immani.
4. You and the contractor engage in a private discussion to resolve the dispute.
5. Once you both agree on the amount, you can close the dispute and get your money back.

Immani is not a law firm and does not provide legal advice. This post is general information, not advice for your specific situation.