If you've been sold a fake product in Kenya, you have the right to a refund — Consumer Protection Act says so. Immani lets you file a dispute against the seller's phone number for KSh 100. Why does this happen? Fake products are a common problem in Kenya, and many consumers are left with no recourse when they're sold a counterfeit item. The usual advice is to go to court or seek help from the Kenya Consumer Protection Agency, but these options can be time-consuming and costly. Here's how Immani works in this specific context:

1. You file a dispute against the seller's phone number on Immani, describing the fake product and the amount you paid.
2. The seller is notified immediately and has a short private window to respond and engage directly with you.
3. If there's no response, the dispute becomes visible to anyone who looks up the seller's phone number on Immani, which often prompts a reply.
4. The dispute only closes when both sides confirm they've engaged and reached an understanding. What happens next? You can use Immani to negotiate a refund with the seller. If the seller refuses, you can use Immani Legal AI to understand your consumer rights under the Consumer Protection Act and draft a demand letter to the seller. Immani and Immani Legal AI are not law firms and do not provide legal advice. This post is general information, not legal advice for your specific situation. For complex cases, consult a qualified advocate.

Disclaimer

This article is for general informational purposes only and does not constitute legal advice. Immani and Immani Legal AI are not law firms and do not provide legal representation. The information provided may not reflect the most current legal developments. For legal advice specific to your situation, consult a qualified advocate licensed to practice in Kenya.