Contractor didn't finish the work — what to do in Kenya
You paid a contractor to build, renovate, or repair — and they stopped halfway. Now they do not answer your calls. Contractor disputes are common and painful because the money is already gone. Immani gives you a structured way to get the work finished or your money back.
How Immani resolves this
Step 1: File the dispute against the contractor's phone number for KSh 100 — attach photos, receipts, and the agreement.
Step 2: The contractor gets an instant SMS notice and a 3-day window to finish the work or refund you.
Step 3: If they ignore it, escalate to mediation, legal AI guidance, or court-ready documentation.
Why Immani
- The SMS notice makes it clear this is now a formal matter with a record.
- Your evidence — photos, receipts, agreements — is stored and organized for any escalation.
- You get a documented trail that supports you in court, at the National Construction Authority, or in negotiation.
Ready to take action?
File directly against the other person's phone number. No login required. KSh 100 to file.
File a dispute nowKnow your rights first
Ask Immani Legal AI — free legal information based on Kenyan law, in English and Kiswahili.
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Start an escrowFrequently Asked Questions
What if the contractor ignores the SMS?
The dispute stays on their accountability record. You can escalate to guided mediation or prepare court-ready documentation with Legal AI.
What evidence should I keep?
The agreement or quotation, payment receipts, photos of the unfinished work, and any messages about the job. Upload them to the dispute.
Can Immani help me get my money back?
Yes — the structured process creates pressure to resolve, and if the contractor refuses, you have a documented record and escalation options that work.