Immani Blog

From Immani — Kenya's dispute resolution infrastructure.

How to Get Your Money Back from a Scammed Travel Visa Agent in Kenya

September 5, 2026
Key Takeaway

If you've been scammed by a travel visa agent in Kenya, don't give up hope. You can use Immani to file a dispute and get your money back. We'll show you how.

You don't need a lawyer to get your money back from a scammed travel visa agent in Kenya — Immani lets you file a dispute against the agent's phone number for KSh 100.

If you've been scammed by a travel visa agent, you're not alone. Many Kenyans have fallen victim to these scams, losing their hard-earned money in the process. But what can you do to get your money back?

The usual advice is to go to the police or a lawyer, but this can be time-consuming and costly. That's where Immani comes in. Immani is a digital platform that allows you to file a dispute against someone's phone number, describing what happened. Both parties are notified immediately, and there's a short private window to respond and engage directly.

Here's how it works in your specific situation:

  1. File a dispute on Immani against the travel visa agent's phone number, describing what happened and the amount of money you lost.
  2. The agent will be notified and will have a chance to respond and engage with you directly.
  3. If the agent doesn't respond, the dispute will become visible to anyone who looks up that phone number within Immani, which tends to prompt a reply.
  4. Once you've engaged with the agent and reached an understanding, the dispute will close.

Immani Legal AI can also help you understand your rights and options in this situation. You can ask a question, upload a document, or draft a letter to the agent, all for free.

What happens next is up to you and the agent. But with Immani, you have a tool to help you get your money back and move on with your life.

Ready to file a dispute?

File directly against the other person's phone number. No login required. KSh 100 to file.

Immani is not a law firm and does not provide legal advice. For complex cases or cases involving significant amounts, consider consulting a qualified advocate.

See how it works   File a dispute now

Frequently Asked Questions

How do I file a dispute on Immani?

To file a dispute on Immani, simply visit the website, click on "File a Dispute," and enter the phone number of the travel visa agent and a description of what happened. You'll be asked to pay a filing fee of KSh 100.

What if the agent doesn't respond to my dispute?

If the agent doesn't respond to your dispute, the issue will become visible to anyone who looks up that phone number within Immani, which tends to prompt a reply.

Can I use Immani Legal AI to help me with my dispute?

Yes, Immani Legal AI is a free AI legal assistant that can help you understand your rights and options in this situation. You can ask a question, upload a document, or draft a letter to the agent, all for free.

Is Immani a law firm?

No, Immani is not a law firm. We're a digital platform that helps people resolve disputes and get their money back.

Can I get my money back from Immani?

No, Immani doesn't provide refunds or guarantee payment. We simply provide a platform for you to file a dispute and engage with the other party.

Can I get free legal information about my situation?

Yes. Immani Legal AI gives you answers based on Kenyan law — the Constitution, statutes, and case law. You can also draft legal documents, compare your case with precedents, and look up legal terms in plain language. It is free to use. Try Immani Legal AI →

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