Under Kenyan law, government agencies are supposed to verify travel agencies before registering them — but sometimes, agencies still take your money and disappear. Immani lets you file a dispute against a travel agency's phone number for KSh 100, and get a response within days. Why this happens: The usual advice is to go to the police or court, but for many Kenyans, this isn't a practical solution. The police may say it's a "civil matter", and the courts can take months or even years to resolve a case. Meanwhile, you're left with no refund and no way to get your money back. How Immani works in this situation: When you file a dispute against a travel agency's phone number, both parties are notified immediately. There's a short private window to respond and engage directly. If there's no response, the dispute becomes visible to anyone who looks up that phone number within Immani — which tends to prompt a reply. The dispute only closes when both sides confirm they have engaged and reached an understanding. Here's what happens next:

1. You file a dispute against the travel agency's phone number for KSh 100.
2. Both parties are notified immediately, and there's a short private window to respond and engage directly.
3. If there's no response, the dispute becomes visible to anyone who looks up that phone number within Immani.
4. The dispute only closes when both sides confirm they have engaged and reached an understanding. Immani and Immani Legal AI are not law firms and do not provide legal advice. This post is general information, not legal advice for your specific situation. For complex cases, consult a qualified advocate.

Disclaimer

This article is for general informational purposes only and does not constitute legal advice. Immani and Immani Legal AI are not law firms and do not provide legal representation. The information provided may not reflect the most current legal developments. For legal advice specific to your situation, consult a qualified advocate licensed to practice in Kenya.