Immani Blog

From Immani — Kenya's dispute resolution infrastructure.

How to Hire a Freelancer Safely in Kenya: Escrow, Contracts, and Disputes

October 25, 2026
Key Takeaway

Learn how to protect your money when hiring a freelancer in Kenya using escrow, contracts, and Immani's dispute resolution platform.

The Risks of Hiring a Freelancer in Kenya When hiring a freelancer in Kenya, you risk losing your money if the freelancer fails to deliver or disappears with your payment.

This is a common problem, especially when using social media platforms like Facebook Marketplace or WhatsApp to find freelancers.

How to Prevent Disputes with Escrow To avoid disputes, use Immani Escrow (escrow.immanihub.com) to hold the payment safely until both parties confirm they are satisfied with the work.

Here's how it works:

  1. The buyer pays via M-Pesa STK push, and the money is held by e-confirm.
  2. The money is released when both parties confirm they are satisfied with the work.
  3. Either party can start the escrow process.
  4. The seller shares a release code, and the buyer enters it to release the payment.
  5. Fees are 3%.

What to Do If a Dispute Arises If a dispute arises, you can file a dispute against the freelancer's phone number using Immani (immanihub.com) for KSh 100.

No lawyer is needed, and you don't need to log in. 1. Open a dispute using the freelancer's phone number.

  1. Describe what happened and what you want to resolve.
  2. The freelancer will be notified, and you can engage directly.
  3. If the dispute is resolved, both parties confirm, and the case is closed.

Understanding Your Rights with Immani Legal AI To understand your rights as a client or freelancer, use Immani Legal AI (legal.immanihub.com) to get free legal information based on Kenyan law.

You can ask questions, upload contracts, and draft demand letters in English and Kiswahili.

Common Mistakes to Avoid

Disclaimer

This article is for general informational purposes only and does not constitute legal advice. Immani and Immani Legal AI are not law firms and do not provide legal representation. The information provided may not reflect the most current legal developments. For legal advice specific to your situation, consult a qualified advocate licensed to practice in Kenya.

Next time, hold your money safely.

Immani Escrow holds your money until both sides confirm the deal. Pay via M-Pesa, money held safely, released when you both agree. No accounts, no apps — just your phone.

Start an escrow

Ready to file a dispute?

File directly against the other person's phone number. No login required. KSh 100 to file.

Immani is not a law firm and does not provide legal advice. For complex cases or cases involving significant amounts, consider consulting a qualified advocate.

See how it works   File a dispute now

Frequently Asked Questions

What is escrow, and how does it work?

Escrow is a service that holds payment until both parties confirm they are satisfied with the work. Immani Escrow holds the payment, and the buyer pays via M-Pesa STK push.

How do I file a dispute on Immani?

You can file a dispute on Immani by opening a case using the freelancer's phone number, describing what happened, and engaging directly with the freelancer.

What is Immani Legal AI, and how can it help me?

Immani Legal AI is a free legal assistant that provides information on Kenyan law, allows you to upload contracts and draft demand letters, and answers your legal questions in English and Kiswahili.

Can I use Immani Escrow for any type of transaction?

Immani Escrow is designed for freelancing and small business transactions. For complex or high-value transactions, consult a qualified advocate.

Is Immani a law firm, and can it provide legal advice?

No, Immani and Immani Legal AI are not law firms and do not provide legal advice. They are tools to help you understand your rights and resolve disputes.

Can I get free legal information about my situation?

Yes. Immani Legal AI gives you answers based on Kenyan law — the Constitution, statutes, and case law. You can also draft legal documents, compare your case with precedents, and look up legal terms in plain language. It is free to use. Try Immani Legal AI →

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