I Paid for Goods and Never Received Them in Kenya - What

Are My Options? Under Kenyan consumer law, you have rights when buying goods and services - Immani Legal AI lets you check these rights for free, in English or Kiswahili. Why does this happen? Many Kenyans have fallen victim to online scams, especially on platforms like Facebook Marketplace or OLX. Scammers often use fake profiles, and once you pay, they disappear. #

Prevention is the Best Option Before buying goods online, use Immani Escrow (escrow.immanihub.com) to hold the payment safely until you confirm receipt of the goods.

Here's how it works:

1. The buyer pays via M-Pesa STK push, and the money is held by e-confirm.
2. The money is released when both parties confirm.
3. Either party can start the process.
4. The seller shares a release code, and the buyer enters it.
5. Fees are 3%. Using Immani Escrow protects your money and ensures you receive the goods before releasing the payment. #

What to Do If You've Already Been Scammed If you've already paid for goods and didn't receive them, you can file a dispute against the scammer's phone number using Imanni (immanihub.com) for KSh 100.

No lawyer is needed, and no login is required. Here's how it works:

1. File a dispute against the scammer's phone number.
2. The scammer is notified, and a private window opens for negotiation.
3. If the scammer responds, you can negotiate a resolution.
4. If the scammer doesn't respond, the dispute becomes public. Immani helps you recover your money by facilitating contact and documentation. #

Understanding Your Rights Immani Legal AI (legal.immanihub.com) provides free legal information based on Kenyan law

in English and Kiswahili. You can:

• Ask legal questions and get answers based on Kenyan law.
• Upload documents, such as contracts or demand letters, and get analysis.
• Draft legal documents, like demand letters or affidavits.
• Search for Kenyan precedents and case law. Immani Legal AI helps you understand your rights and options when dealing with scams. A one-line trustworthiness disclaimer: "Immani and Immani Legal AI are not law firms and do not provide legal advice. This post is general information, not legal advice for your specific situation. For complex cases, consult a qualified advocate."