You don't need a lawyer to get your money back for an online purchase that never arrived — Immani lets you file a dispute against the seller's phone number for KSh 100. When you buy something online, you expect it to arrive on time. But what if it doesn't? The usual advice is to contact the seller, ask for a refund, and wait it out. But this approach can take months, and you might never get your money back.

In Kenya, the usual advice (get a lawyer, go to court, wait it out) doesn't fit someone who's been scammed by an online seller. This is because the seller is often based abroad, making it difficult to pursue a case in court. Moreover, the seller might not even have a Kenyan bank account, making it hard to recover your money.

Immani works in this specific context by allowing you to file a dispute against the seller's phone number. This is a quick and easy process that costs KSh 100. Once you've filed the dispute, the seller will be notified, and you'll have a private window to resolve the issue directly. If the seller doesn't respond, the dispute will become visible to anyone who looks up their phone number on Immani, which tends to prompt a reply.

Here's what happens next:

1. You file a dispute against the seller's phone number for KSh 100.
2. The seller is notified immediately.
3. You have a private window to respond and engage directly with the seller.
4. If the seller doesn't respond, the dispute becomes visible to anyone who looks up their phone number on Immani.
5. The dispute only closes when both sides confirm they have engaged and reached an understanding.

You can use Immani to resolve disputes related to online purchases, even if the seller is based abroad.

You don't need a lawyer to use Immani.

You can file a dispute against the seller's phone number for KSh 100.

You should use Immani to file a dispute against the seller's phone number for KSh 100. This will give you a chance to resolve the issue directly with the seller and get your money back.

Immani is not a law firm and does not provide legal advice. This post is general information, not advice for your specific situation.