You don't need a lawyer to get your money back from an online scammer — Immani lets you file a dispute against the seller's phone number for KSh 100. The police often tell you that online scams are a civil matter, which can be confusing. In Kenya, a civil matter means that it's a dispute between two parties, not a crime. This means that the police can't directly help you, but Immani can.

Immani works in this specific context by allowing you to file a dispute against the seller's phone number. You describe what happened, and the seller is notified immediately. There's a short private window to respond and engage directly. If there's no response, the dispute becomes visible to anyone who looks up that phone number within Immani, which tends to prompt a reply.

Here's what happens next:

1. You file a dispute against the seller's phone number for KSh 100.
2. The seller is notified immediately, and you both have a private window to respond and engage directly.
3. If there's no response, the dispute becomes visible to anyone who looks up that phone number within Immani.
4. You can close the dispute when both sides confirm they've engaged and reached an understanding.
5. Closing the dispute costs KSh 3,000.

You can't rely on the police to solve online scams, as they're often a civil matter. However, Immani can help you recover your money by facilitating contact and documentation between you and the seller.

Always remember to be cautious when dealing with online transactions, and never send money to someone you don't know.

Immani is not a law firm and does not provide legal advice. This post is general information, not advice for your specific situation.