Online shopping fraud in Kenya — what to do when you are scammed
You saw a deal on Facebook Marketplace, Instagram, or Jiji. You paid. The item never arrived, and the seller blocked you. Online shopping fraud is exploding in Kenya — and most victims have no recourse. Immani gives you one.
How Immani resolves this
Step 1: File the dispute against the seller's phone number for KSh 100 — the number they used to collect payment is all you need.
Step 2: The seller gets an instant SMS notice that a formal dispute has been filed against their number.
Step 3: If they do not resolve it, the dispute stays on their record and you can escalate with legal AI and court-ready documentation.
Why Immani
- The SMS notice creates immediate pressure — many sellers refund rather than face a record.
- The accountability record follows the seller's number, warning future buyers.
- Your documented dispute record strengthens any report to police or the Communications Authority.
Ready to take action?
File directly against the other person's phone number. No login required. KSh 100 to file.
File a dispute nowKnow your rights first
Ask Immani Legal AI — free legal information based on Kenyan law, in English and Kiswahili.
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Immani Escrow holds your money until both sides confirm the deal. Pay via M-Pesa, money held safely, released when you both agree.
Start an escrowFrequently Asked Questions
I paid a seller on Facebook Marketplace and got nothing — what can I do?
File a dispute against the seller's phone number on Immani. The SMS notice creates pressure to refund, and the record stays if they do not.
What if the seller used a fake number?
File anyway — the number is what you have, and Immani works with phone numbers. Keep your payment receipt and chat history as evidence.
Can escrow have prevented this?
Yes. Immani Escrow holds the money until both sides confirm the deal — the seller cannot receive payment until you confirm delivery. Next time, use escrow.