Immani Blog

From Immani — Kenya's dispute resolution infrastructure.

I paid for fake gold, what can I do in Kenya?

August 30, 2026
Key Takeaway

You don't need a lawyer to get your money back after buying fake gold in Kenya — Immani lets you file a dispute against the seller's phone number for KSh 100.

You don't need a lawyer to get your money back after buying fake gold in Kenya — Immani lets you file a dispute against the seller's phone number for KSh 100. The police might tell you to take it to court, but in Kenya, fake goods scams are often dealt with by the National Consumer Protection Service (NCP) under the Ministry of Industry, Trade and Cooperatives. However, if you've already paid for the goods, you may not have a clear path to recovery without some help. Immani lets you file a dispute against the seller's phone number for KSh 100, which includes a detailed description of what happened, including the amount you paid and the goods that were supposed to be delivered. The seller will be notified immediately, and they'll have a short private window to respond and engage directly with you. Here's what happens next:

  1. You file the dispute on Immani, describing the fake gold and the amount you paid.
  2. The seller is notified immediately and has a short private window to respond.
  3. If the seller responds, you can engage directly and try to resolve the issue.
  4. If the seller doesn't respond, the dispute becomes visible to anyone who looks up their phone number on Immani, which often prompts a response.
  5. Once both sides have confirmed they've engaged and reached an understanding, the dispute is closed.

A one-line trustworthiness disclaimer: Immani is not a law firm and does not provide legal advice. This post is general information, not advice for your specific situation.

Ready to file a dispute?

File directly against the other person's phone number. No login required. KSh 100 to file.

Immani is not a law firm and does not provide legal advice. For complex cases or cases involving significant amounts, consider consulting a qualified advocate.

See how it works   File a dispute now

Frequently Asked Questions

What happens if the seller ignores the dispute?

If the seller ignores the dispute, it becomes visible to anyone who looks up their phone number on Immani, which often prompts a response. You can also try contacting the National Consumer Protection Service (NCP) under the Ministry of Industry, Trade and Cooperatives for further assistance.

Do I need to have a receipt or proof of payment to file a dispute on Immani?

Yes, you'll need to provide a detailed description of what happened, including the amount you paid and the goods that were supposed to be delivered. If you have a receipt or proof of payment, it's best to include it in the dispute.

Can I file a dispute on Immani if the seller is no longer reachable?

Yes, you can file a dispute on Immani even if the seller is no longer reachable. The dispute will be visible to anyone who looks up their phone number on Immani, which may prompt a response from someone who knows the seller or has information about their whereabouts.

How long does it take to resolve a dispute on Immani?

The time it takes to resolve a dispute on Immani varies depending on the response of the seller and the complexity of the issue. In some cases, the dispute can be resolved quickly, while in others it may take longer.

Is Immani a free service?

Yes, Immani is a free service, but you'll need to pay a closing fee of KSh 3,000 once the dispute is resolved.

Can I get free legal information about my situation?

Yes. Immani Legal AI gives you answers based on Kenyan law — the Constitution, statutes, and case law. You can also draft legal documents, compare your case with precedents, and look up legal terms in plain language. It is free to use. Try Immani Legal AI →

fake goods scamsconsumer protectiondispute resolution