Immani Blog

From Immani — Kenya's dispute resolution infrastructure.

Police told me ni civil matter, sasa nifanye nini?

September 1, 2026
Key Takeaway

When the police say "hii ni civil matter, nenda korti," it means they're not going to help you with your problem. But that doesn't mean you're out of options. Immani is a faster, simpler way to resolve disputes without going to court.

Police told me ni civil matter, sasa nifanye nini? — Immani lets you file a dispute against the person or business that wronged you for KSh 100.

You've been to the police station, and they've told you that your case is a "civil matter." This means it's not a crime, and they're not going to help you with it. But that doesn't mean you're out of options. You can still take action to resolve the issue.

In Kenya, civil matters like disputes over money, property, or services are usually handled outside of the police. But that doesn't mean you need to go to court. Immani is a platform that lets you file a dispute against the person or business that wronged you, and it's a faster, simpler way to resolve the issue.

Here's how it works:

  1. You file a dispute on Immani, using the person's phone number and describing what happened.
  2. The other party is notified immediately, and they have a private window to respond and engage directly.
  3. If there's no response, the dispute becomes visible to anyone who looks up that phone number within Immani, which usually prompts a reply.
  4. The dispute only closes when both sides confirm they've engaged and reached an understanding.

Immani is a tool that helps you take control of your dispute and resolve it quickly. It's not a substitute for the law, but it's a faster, simpler way to get started.

If you need help understanding your rights or want to know more about the law, Immani Legal AI is a free AI legal assistant that can provide you with information and guidance. You can ask it questions, upload documents, and even draft legal letters.

Sasa nifanye nini?

If you're not sure what to do next, here are some steps you can take:

Immani sio korti

Immani is not a court, and it's not a substitute for the law. But it's a faster, simpler way to resolve disputes and take control of your situation. Don't let the police tell you that you're out of options. Use Immani to take action and resolve your dispute quickly.

Ready to file a dispute?

File directly against the other person's phone number. No login required. KSh 100 to file.

Immani is not a law firm and does not provide legal advice. For complex cases or cases involving significant amounts, consider consulting a qualified advocate.

See how it works   File a dispute now

Need legal information?

Ask Immani Legal AI — get answers based on Kenyan law, draft legal documents, compare your case with precedents, and look up legal terms in plain language. Free to use.

Try Immani Legal AI

Frequently Asked Questions

Ni lazima nimpeleke nini kwa Immani?

Unahitaji kuhifadhi nambari ya simu ya mtu ambaye unataka kuwafanya maamuzi, na kuandika taarifa ya kuhusu kile kinachotokea.

Immani ina madhara yapi kwa nafasi ya polisi?

Immani sio kesi ya polisi, na inatoa njia ya kufanya maamuzi bila kujaribu kufanya kesi ya polisi.

Immani ina gharama yapi?

Immani ina gharama ya KSh 100 kwa kufanya kesi, na KSh 3,000 kwa kufanya maamuzi.

Immani ina faida gani kwa wakati?

Immani inatoa njia ya kufanya maamuzi bila kujaribu kufanya kesi ya polisi, ambayo inaweza kufanya kufanya maamuzi kuwa kwa wakati mrefu.

Immani ina faida gani kwa wakati?

Immani inatoa njia ya kufanya maamuzi bila kujaribu kufanya kesi ya polisi, ambayo inaweza kufanya kufanya maamuzi kuwa kwa wakati mrefu.

Can I get free legal information about my situation?

Yes. Immani Legal AI gives you answers based on Kenyan law — the Constitution, statutes, and case law. You can also draft legal documents, compare your case with precedents, and look up legal terms in plain language. It is free to use. Try Immani Legal AI →

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