You don't need a lawyer to get someone to respond to a dispute — Immani lets you file a dispute against someone's phone number for KSh 100.

If you've been trying to get someone to pay you back or resolve a disagreement, but they've been ignoring you, you might be thinking that there's nothing you can do. But in Kenya, there are actually laws in place to protect consumers and small businesses like yours. When the police tell you it's a "civil matter," they mean that it's not a crime, but it's still a serious issue that needs to be addressed.

Immani's mechanism is specifically designed to help people like you resolve disputes quickly and efficiently, without having to go to court. Here's how it works in this specific context:

1. You file a dispute against the person's phone number, describing what happened.
2. The person is notified immediately and has a short private window to respond and engage directly.
3. If they ignore the dispute, it becomes visible to anyone who looks up their phone number on Immani, which tends to prompt a response.
4. The dispute only closes when both sides confirm they have engaged and reached an understanding.

What happens next, concretely, is that the person will be prompted to respond to the dispute, either by engaging directly with you or by responding to the public notice on Immani. If they still ignore the dispute, you can take further action, such as seeking help from a consumer protection organization or a small claims court.

Remember, Immani is not a law firm and does not provide legal advice. This post is general information, not advice for your specific situation.