If a contractor has done poor quality renovation work, you may be able to get them to fix it or refund you — Immani lets you file a dispute against their phone number for KSh 100. Why this happens: Many Kenyans have experienced the frustration of dealing with a contractor who doesn't deliver on their promises. The usual advice is to go to court or get a lawyer, but this can be expensive and time-consuming. For many everyday disputes, there's a faster option. How Immani works in this specific context: If you've paid for renovation work that's not up to standard, you can use Immani to file a dispute against the contractor's phone number. This will notify them and give them a chance to respond and fix the issue or refund you. Here's what happens next:

1. You file a dispute against the contractor's phone number on Immani for KSh 100.
2. The contractor is notified and given a private window to respond and engage with you directly.
3. If the contractor doesn't respond, the dispute becomes visible to anyone who looks up their phone number on Immani.
4. Once the dispute is resolved, you can close it on Immani for KSh 3,000. You can also use Immani Legal AI to understand your rights under Kenyan law. For example, you can ask Immani Legal AI about your rights as a consumer under the Consumer Protection Act, or upload a copy of your contract to see if it includes any provisions for dispute resolution. Immani and Immani Legal AI are not law firms and do not provide legal advice. This post is general information, not legal advice for your specific situation. For complex cases, consult a qualified advocate.

Disclaimer

This article is for general informational purposes only and does not constitute legal advice. Immani and Immani Legal AI are not law firms and do not provide legal representation. The information provided may not reflect the most current legal developments. For legal advice specific to your situation, consult a qualified advocate licensed to practice in Kenya.