Under Kenyan consumer law, you have the right to receive the correct goods when you make a purchase — Immani Legal AI lets you check your rights under the Consumer Protection Act, free, on your phone, in English or Kiswahili.

What Happens When a Supplier Delivers the Wrong Goods?

When a supplier delivers the wrong goods, it can be frustrating and costly. You may have paid for a specific product, but received something entirely different. This is a common problem in Kenya, and many consumers are not aware of their rights.

Your Rights Under the Consumer Protection Act The Consumer Protection Act

is a Kenyan law that protects consumers from unfair business practices. According to the Act, suppliers are required to deliver goods that match the description and quality promised. If a supplier delivers the wrong goods, you have the right to:

• Return the goods and demand a refund
• Request a replacement with the correct goods
• Claim compensation for any losses or damages suffered

How Immani Legal AI Can Help Immani Legal AI

is a free online legal assistant that provides information on Kenyan law. You can use Immani Legal AI to:

• Ask questions about your rights under the Consumer Protection Act
• Upload a copy of your receipt or contract to analyze your case
• Draft a letter to the supplier demanding a refund or replacement
• Search for precedents and case law on similar cases

Taking Action with Immani If you have received the wrong goods from a supplier, you can take action using Immani.

Immani is a digital platform that allows you to file a dispute against the supplier's phone number. The process is simple and costs only KSh 100. 1. Open a dispute on Immani using the supplier's phone number

1. Describe the issue and attach any relevant documents
2. The supplier will be notified and given a chance to respond
3. If the supplier does not respond, the dispute will be made public
4. You can negotiate a resolution with the supplier or seek mediation

Conclusion Receiving the wrong goods from a supplier can be a stressful experience, but you have rights under Kenyan law.

Immani Legal AI can help you understand your rights and take action to resolve the issue. Remember to always keep receipts and documents, and don't hesitate to seek help if you need it.

Disclaimer

This article is for general informational purposes only and does not constitute legal advice. Immani and Immani Legal AI are not law firms and do not provide legal representation. The information provided may not reflect the most current legal developments. For legal advice specific to your situation, consult a qualified advocate licensed to practice in Kenya.