Immani Blog

From Immani — Kenya's dispute resolution infrastructure.

How to Protect Yourself from Online Scams in Kenya: A Step-by-Step Guide

October 23, 2026
Key Takeaway

Learn how to transact safely online in Kenya and protect your money from scams. Discover the Immani ecosystem: escrow, dispute resolution, and free legal information.

Online shopping and social media marketplaces have made it easier than ever to find great deals and buy from individuals or small businesses in Kenya. However, with the rise of online transactions comes the risk of scams and disputes. In this post, we'll show you how to protect yourself from online scams in Kenya and what to do if things go wrong.

Understanding the Risks of Online Transactions in Kenya When buying or selling online, it's essential to be aware of the potential risks involved.

Scammers may use various tactics to trick you out of your money, such as fake listings, phishing emails, or fake payment requests. To avoid falling victim to these scams, it's crucial to take steps to protect yourself.

Preventing Online Scams with Immani Escrow One way to prevent online scams

is to use a secure payment method, such as Immani Escrow (escrow.immanihub.com). Immani Escrow holds the payment safely until both parties confirm the transaction is complete. Here's how it works:

  1. The buyer pays via M-Pesa STK push.
  2. The money is held by e-confirm.
  3. The seller shares a release code with the buyer.
  4. The buyer enters the release code to confirm the transaction.
  5. The payment is released to the seller. Fees for Immani Escrow are 3%, making it a cost-effective way to protect your money.

Recovering Your Money if a Dispute Arises If a dispute arises, you can use Immani (immanihub.com) to file a dispute against the other person's phone number for KSh 100.

No lawyer or login is required. Here's how it works:

  1. File a dispute against the other person's phone number.
  2. The other party is notified immediately.
  3. You have a short private window to respond and engage directly.
  4. If there is no response, the dispute becomes visible to anyone who looks up that phone number within Immani.

Understanding Your Rights with Immani Legal AI If you're unsure about your rights or need more information on a specific law

you can use Immani Legal AI (legal.immanihub.com) to get free legal information based on Kenyan law. Immani Legal AI provides information in English and Kiswahili, making it accessible to everyone.

Common Mistakes to Avoid Here

are some common mistakes to avoid when transacting online in Kenya:

Conclusion Online scams can be devastating, but by taking the right steps, you can protect yourself.

Immani Escrow, Immani, and Immani Legal AI provide a comprehensive ecosystem to help you transact safely, recover your money if a dispute arises, and understand your rights. Remember to always be cautious when transacting online and seek help if you need it. Immani and Immani Legal AI are not law firms and do not provide legal advice. This post is general information, not legal advice for your specific situation. For complex cases, consult a qualified advocate.

Disclaimer

This article is for general informational purposes only and does not constitute legal advice. Immani and Immani Legal AI are not law firms and do not provide legal representation. The information provided may not reflect the most current legal developments. For legal advice specific to your situation, consult a qualified advocate licensed to practice in Kenya.

Next time, hold your money safely.

Immani Escrow holds your money until both sides confirm the deal. Pay via M-Pesa, money held safely, released when you both agree. No accounts, no apps — just your phone.

Start an escrow

Ready to file a dispute?

File directly against the other person's phone number. No login required. KSh 100 to file.

Immani is not a law firm and does not provide legal advice. For complex cases or cases involving significant amounts, consider consulting a qualified advocate.

See how it works   File a dispute now

Frequently Asked Questions

How does Immani Escrow work?

Immani Escrow holds the payment safely until both parties confirm the transaction is complete. The buyer pays via M-Pesa STK push, the money is held by e-confirm, and it is released when both sides confirm.

What are the fees for Immani Escrow?

Fees for Immani Escrow are 3%.

How do I file a dispute with Immani?

You can file a dispute against the other person's phone number for KSh 100. No lawyer or login is required.

What is Immani Legal AI?

Immani Legal AI provides free legal information based on Kenyan law, in English and Kiswahili.

Is Immani a law firm?

No, Immani and Immani Legal AI are not law firms and do not provide legal advice.

Can I get free legal information about my situation?

Yes. Immani Legal AI gives you answers based on Kenyan law — the Constitution, statutes, and case law. You can also draft legal documents, compare your case with precedents, and look up legal terms in plain language. It is free to use. Try Immani Legal AI →

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