Immani Blog

From Immani — Kenya's dispute resolution infrastructure.

What to Do When Clients Refuse to Pay After You Deliver Work - A Faster, Simpler Alternative for Kenyan Freelancers and Consultants

September 27, 2026
Key Takeaway

Learn how to protect yourself as a freelancer or consultant in Kenya when clients refuse to pay after delivery. Discover a faster, simpler alternative to traditional court processes.

When clients refuse to pay after you deliver work, it can be a nightmare for freelancers and consultants in Kenya. A recent TikTok story highlighted the struggles of one such professional who was owed KSh 50,000 by a client who refused to pay despite numerous requests. The freelancer had to spend months chasing the client, only to be met with empty promises and excuses. This situation is all too common in Kenya, where freelancers and consultants often find themselves at the mercy of clients who refuse to pay for services rendered. The traditional route of going to court can be time-consuming, costly, and often ineffective. But what if there was a faster, simpler alternative? Immani offers a solution to this problem. With Immani, you can file a dispute against a client who refuses to pay, using just their phone number. The process is simple and affordable, with a filing fee of KSh 100. Once the dispute is filed, both parties are notified, and a private window is opened for direct communication. If the issue is not resolved within this window, the dispute becomes visible to anyone who looks up the client's phone number on Immani, which can often prompt a response. Here's how it works:

  1. File a dispute against the client's phone number on Immani, describing the issue and the amount owed.
  2. The client is notified, and a private window is opened for direct communication.
  3. If the issue is not resolved within this window, the dispute becomes visible to anyone who looks up the client's phone number on Immani.
  4. The client may respond and agree to pay, or the dispute may be closed with a settlement. Immani Legal AI can also help you understand your rights as a freelancer or consultant in Kenya. You can use the platform to ask questions, upload documents, and draft letters to clients who refuse to pay. Immani and Immani Legal AI are not law firms and do not provide legal advice. This post is general information, not legal advice for your specific situation. For complex cases, consult a qualified advocate.

Disclaimer

This article is for general informational purposes only and does not constitute legal advice. Immani and Immani Legal AI are not law firms and do not provide legal representation. The information provided may not reflect the most current legal developments. For legal advice specific to your situation, consult a qualified advocate licensed to practice in Kenya.

Ready to file a dispute?

File directly against the other person's phone number. No login required. KSh 100 to file.

Immani is not a law firm and does not provide legal advice. For complex cases or cases involving significant amounts, consider consulting a qualified advocate.

See how it works   File a dispute now

Frequently Asked Questions

What is Immani and how does it work?

Immani is a platform that allows you to file a dispute against a client's phone number, describing the issue and the amount owed. The client is notified, and a private window is opened for direct communication.

How much does it cost to file a dispute on Immani?

The filing fee is KSh 100.

What happens if the client refuses to pay after the dispute is filed?

If the issue is not resolved within the private window, the dispute becomes visible to anyone who looks up the client's phone number on Immani.

Can I use Immani Legal AI to understand my rights as a freelancer or consultant in Kenya?

Yes, Immani Legal AI can help you understand your rights and provide legal information on various topics, including employment law and contract law.

Is Immani a law firm or does it provide legal advice?

No, Immani and Immani Legal AI are not law firms and do not provide legal advice. They are platforms that provide information and facilitate communication between parties.

Can I get free legal information about my situation?

Yes. Immani Legal AI gives you answers based on Kenyan law — the Constitution, statutes, and case law. You can also draft legal documents, compare your case with precedents, and look up legal terms in plain language. It is free to use. Try Immani Legal AI →

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